Privacy Policy
Last Updated: December 20, 2025
IASOwl (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our UPSC Mains preparation platform.
This policy complies with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (DPDP Act).
1. Information We Collect
1.1 Personal Information
- Account Information: Name, email address, phone number
- Payment Information: Billing details, transaction history (processed securely through payment gateways)
- Profile Data: UPSC preparation preferences, target exam year, optional subjects
1.2 Usage Data
- Study Activity: Answer submissions, practice session duration, scores, and progress metrics
- Device Information: Device type, operating system, browser type, IP address
- Analytics Data: App usage patterns, feature interactions, session timestamps
1.3 Content You Create
- Written Answers: Your UPSC Mains answer submissions
- Feedback Data: AI evaluation results and performance analytics
2. How We Use Your Information
We use your information to:
- Provide and maintain the IASOwl platform
- Process your payments and manage subscriptions
- Deliver AI-powered answer evaluation and feedback
- Track your progress and generate performance analytics
- Send important updates about your account and our services
- Improve our platform through usage analysis
- Comply with legal obligations under Indian law
3. Data Storage and Security
3.1 Data Location
Your data is stored on secure servers located in India and/or with cloud service providers compliant with Indian data protection laws.
3.2 Security Measures
- Industry-standard encryption (SSL/TLS) for data transmission
- Secure authentication and access controls
- Regular security audits and monitoring
- Encrypted storage of sensitive information
3.3 Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time.
4. Data Sharing and Disclosure
We do NOT sell your personal information. We may share data only in these circumstances:
- Service Providers: Third-party vendors who assist in platform operations (payment processors, cloud hosting, analytics)
- Legal Requirements: When required by Indian law, court orders, or government authorities
- Business Transfers: In case of merger, acquisition, or sale of assets (with prior notice)
5. Your Rights Under DPDP Act 2023
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Erasure: Request deletion of your data (subject to legal obligations)
- Withdrawal of Consent: Opt-out of non-essential data processing
- Grievance Redressal: File complaints with our Grievance Officer
6. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain your login session
- Remember your preferences
- Analyze platform usage and performance
You can control cookies through your browser settings.
7. Third-Party Services
Our platform may integrate with:
- Payment Gateways: Razorpay, Stripe (subject to their privacy policies)
- Analytics Tools: Google Analytics (anonymized data)
- AI Services: For answer evaluation (data processed securely)
8. Children’s Privacy
IASOwl is intended for users aged 18 and above. We do not knowingly collect data from individuals under 18.
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the platform constitutes acceptance of changes.
10. Grievance Officer
For privacy concerns or data-related requests, contact our Grievance Officer:
Email: info@iasowl.com Response Time: Within 72 hours as per DPDP Act requirements
11. Contact Us
For questions about this Privacy Policy:
Email: info@iasowl.com Address: 212, Brigade Arcade, Brigade Metropolis, Bangalore, India
This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Bangalore, India.